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Stop losing money on fake COD orders
Every parcel that comes back costs delivery and return charges. Here is a simple routine to catch risky orders before they ship.
Cash-on-delivery makes buying easy — and makes fake orders cheap. Each returned parcel costs you delivery, return and packing.
Check before you confirm
Look at the customer's courier history: how many parcels they received and how many they returned. A new number is not bad, but many returns is a warning.
Call every risky order
A short call confirms the address and the product. Customers who never meant to buy often do not answer.
Block repeat offenders
Block the phone, and if needed the IP or device, so the same person cannot order again.
Measure it
Track your return rate each week. A small drop pays for the time you spend checking.